Privacy Policy

Last Updated: 01/12/25

Business Name: E&K Motors Ltd

This Privacy Policy explains how E&K Motors Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our vehicle storage and vehicle transport services, visit our website, or otherwise interact with us.

We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻

 1.⁠ ⁠Data Controller

E&K Motors Ltd

Email: enquiries@eandkmotors.co.uk

Phone: 07464 833613

We act as the Data Controller for the personal information we collect.

 2.⁠ ⁠Information We Collect

A. Personal Identification Information

• Full name

• Postal address

• Email address

• Telephone number

B. Vehicle Information

• Vehicle make, model, year, colour, registration number

• VIN (Vehicle Identification Number)

• Condition reports, photographs, inspection notes

• Storage or transport instructions

C. Payment and Transaction Information

• Payment details (processed securely by third-party payment processors)

• Invoices and service history

D. Website and Technical Information

• IP address

• Browser type and device information

• Cookies and usage analytics

E. Communications

• Emails, messages, call logs, and service enquiries

• CCTV footage (if you visit our storage site)

 3.⁠ ⁠Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity – to provide storage/transport services

        •      To comply with our insurance provider

• Legitimate interests – business operations, security, fraud prevention

• Legal obligation – complying with law enforcement or record-keeping rules

• Consent – for marketing communications (if applicable)

 4.⁠ ⁠How We Use Your Data

We use personal information to:

• Provide vehicle storage and vehicle transport services

• Verify identity and confirm vehicle ownership

• Arrange pickups, deliveries, and appointments

• Communicate updates, confirmations, or support

• Process and manage payments

• Maintain security (including CCTV and site access)

• Improve our services and website

• Comply with legal or regulatory requirements

 5.⁠ ⁠Sharing Your Information

We may share your data with trusted third parties, including:

A. Service Providers

• Payment processors

• Insurance providers

• Transport contractors

• IT and website hosting providers

• Security/CCTV system operators

B. Legal or Regulatory Authorities

When required by law or necessary for safety, fraud prevention, or enforcement.

C. Business Changes

If the business is sold, merged, or restructured, your data may be transferred as part of the business assets.

We do not sell your personal data.

 6.⁠ ⁠International Data Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy regulations

• International Data Transfer Agreements (IDTAs)

• UK Addendums to approved SCCs

 7.⁠ ⁠Data Security

We take appropriate technical and organisational measures to protect your information, including:

• Secure facility access controls

• CCTV monitoring

• Encrypted payment processing

• Restricted staff access

• Regular system monitoring and security checks

However, no system is completely secure, and we cannot guarantee absolute protection.

 8.⁠ ⁠Data Retention

We retain personal information only as long as necessary for:

• Providing storage and transport services

• Legal, financial, and insurance obligations

• Resolving disputes or enforcing agreements

Typical retention periods range from 12 months to 7 years, depending on the type of data.

You may request deletion of your data unless we are legally required to keep it.

 9.⁠ ⁠Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing (including marketing)

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the ICO

Contact for rights requests:

Email: enquiries@eandkmotors.co.uk

ICO Contact Information:

Information Commissioner’s Office (ICO)

ico.org.uk

10.⁠ ⁠Cookies

Our website may use cookies to:

• Improve site functionality

• Analyse performance

• Personalise your experience

You may disable cookies in your browser, though this may affect certain features.

11.⁠ ⁠CCTV Use (including DashCam footage)

We use CCTV at our premises and around our vehicles for:

• Security

• Monitoring vehicles

• Preventing theft or damage

Images are retained for a limited period unless required for investigation.

12.⁠ ⁠Children’s Data

Our services are not intended for individuals under 18, and we do not knowingly collect data from children.

13.⁠ ⁠Changes to This Policy

We may update this Privacy Policy occasionally. Updates are effective when posted on our website.

14.⁠ ⁠Contact Us

For questions about this Privacy Policy or your data rights:

E&K Motors Ltd

Email: enquiries@eandkmotors.co.uk

Phone: 07464 833613

Website: http://www.eandkmotors.co.uk